More and more consumers are becoming “friends” with brands, but that may not mean that there’s more interaction and interest between them. To illustrate this social media paradox, Adweek.com recently posted the following graphic created by NBCUniversal Integrated Media’s The Curve Report. It’s filled with facts and figures from the report that show the real reasons for all of this friending in the first place and may be extremely useful as a guide for brands seeking to get the most out of their social media relationships with friends and followers. It shows that brands comprise approximately 10 percent of a digital user’s online friends, yet only 39 percent of people regularly interact with those brands, and almost 30 percent hardly ever or never interact with them. The graphic also displays how consumers judge the social media effectiveness of brands, but more importantly reveals where they think a brand’s marketing could improve. From the 18 percent who say brands need to be more authentic in their social communications, to the 21 percent who believe brands must focus more on building an online community, this enlightening graphic features some surprising social commentary that could serve a brand well in its future Facebook friendships.
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Read more at Adweek.com.