The Social Help Desk Revolution [Infographic]

The Social Help Desk Revolution [Infographic]

Social media continues to revolutionize that way that companies connect with customers and the latest revelation is a concept called the ‘social help desk.’ A social help desk enables businesses to provide real-time responses that cater to the consumer’s demand for immediate attention. More and more customers are favoring the convenience and resolution of the social help desk and propelling its popularity to great heights. Desk.com recently created an interesting infographic that details the evolution of social media into an online customer service system. It details the impact of timely online customer service by showing how more than half of respondents would switch brands for better service. It also reveals how social media connects businesses with people, as seen by the whopping 78 percent of consumers who trust peer recommendations and the one million people who view customer service-type tweets per week. The graph also shows how social media influences purchasing decisions, the way it’s leveraged by small businesses, and how companies combine their marketing with their networking for maximum effect. For a closer look at the social help desk dynamic, check out the following infographic.

The Social Help Desk Revolution [Infographic]

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Infographic by Desk.com.

To learn more about the latest trends in social media marketing, contact MDG Advertising today at 561-338-7797 or visit mdgadvertising.com.

MDG Advertising, a full-service advertising agency with offices in Boca Raton and New York, NY, is one of Florida’s top integrated marketing agencies. Our 360° approach uses just the right mix of traditional and digital marketing to reach your advertising goals. MDG specializes in developing integrated marketing solutions, exceptional creative executions, and solid branding and media-buying strategies that give clients a competitive advantage. Our core capabilities include branding, logo design, creative, digital marketing, infographic development, media planning and buying, award-winning print ads, radio and TV advertising, online video, Web design and development, email marketing, social media marketing, and SEO. View MDG Advertising’s creative advertising portfolio.

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